By placing your order, you agree to the terms of the agreement allowing us to store and use your personal information.
You have the right under the Data Protection Act to access the information we have stored about you. If the information is incorrect, incomplete or irrelevant, you may request that the information be amended or deleted.
We will never disclose your personal data or information to third parties unless it is done in accordance with our agreement with you and/or on a legal basis.
We may use your personal information to send advertisements for offers, etc. However, as a customer, you always have the right to unsubscribe from such services.
To prevent fraud attempts, your IP address is automatically recorded when you place an order. All fraud attempts are reported to the police.
PARABOLIK is responsible for processing the personal information you provide to us as a customer. Your personal information is processed by us so that we can, in turn, process your order, as well as in cases where you receive newsletters or promotional offers to which you have consented, which allows us to tailor marketing to your individual needs. Below is a summary of how, in accordance with the General Data Protection Regulation (GDPR), we store and process your data.
What is personal information?
● Personal information is any information that can be directly or indirectly attributed to a natural person.
What information do we store?
● To process your order and answer questions related to your order (customer service), we store your full name, address, phone number, email, IP address and purchase history.
● Your information is stored for as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation, e.g. the Accounting Act.
● In connection with a purchase, your personal information is processed in order to finalize the contract with you. Marketing, promotions and similar services are only carried out with your consent.
What information is shared and for what purpose?
● Payment Provider
When making purchases, information is shared with our payment provider. Here, your first name, last name, address, email and phone number are stored. This information is stored in order to finalize the purchase and to protect the parties involved from fraud.
The payment provider (payment services) we use is: Stripe.
● Shipping companies
In order to deliver your orders and complete our agreement, it is necessary to share specific information with the carrier. We share your first and last name and address for delivery purposes. Your email address and/or cell phone number may also be shared with the shipping company so that they can notify you when your order is ready to be picked up at the drop-off location.
The carriers we work with are : LA POSTE and MONDIAL RELAY.
● Customer service
In order to respond to your requests, or to contact you for important information regarding your order, it is necessary to share your order and your contact information with the company that manages our customer service.
The company that manages our customer service is: PARABOLIK SAS
Your rights as a consumer
● The right to be informed
You have the right at any time to receive details of the information we have stored about you and with whom that information may be shared.
● The right to rectification
You have the right to ask us to update incorrect information or complete any missing information.
● The right to be forgotten
You may request that information be deleted at any time. However, there are exceptions to the right to be forgotten, for example where the information is deemed necessary to fulfil a legal obligation (e.g. under the Accounting Act).
● The right to limit processing.
In some cases, you have the right to restrict the processing of your personal data to storage only, for example, if you believe that the information we process about you is incorrect.
● The right to data portability.
In some cases, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer that information to another data controller.
● The right to object.
You have the right at any time to object to our processing of your personal data for direct marketing purposes, including profiling undertaken to target our direct marketing.
In addition, you have the right at any time, for reasons relating to your personal circumstances, to object to our processing of your personal information.
● The right to withdraw consent
You have the right at any time to withdraw the consent you have given us for any given processing of your personal information. If you wish to withdraw your consent, please contact us at: email@example.com
● The right to complain
You have the right at any time to make a complaint to your National Data Protection Agency about our processing of your personal information.
Please also find a complete list of European data protection agencies here: https://edpb.europa.eu/about-edpb/board/members_en
As PARABOLIK is based in France, it is possible to file a complaint with the French Data Protection Agency:
3 Place de Fontenoy
75334 Paris cedex
Telephone: 01 53 73 22 22
Responsibility for data
PARABOLIK is responsible for all personal data processing and ensures that all rules are respected.
How we protect your personal information
● We use industry standards such as SSL/TLS and one-way hashing algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
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